Privacy Policy Last updated: August 2024 Crust & Flame Pizzeria (we, our, or us) operates a Pizzeria located at Pizza Lane, London, W1A 1AA, United Kingdom and accessible at silvercrestarchive.site. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and place you orders for delivery or pickup. Please read it carefully to understand our practices regarding your personal data. By using our services, you consent to the practices described in this Policy. 1. Information we collect We may collect personal data you provide directly, such as when you create an account, place an order, contact our support team, or subscribe to our newsletter. This may include your name, phone number +44 20 7946 0999, email address, physical address, payment details, and order history. We also automatically collect information about your use of our site via cookies and similar technologies, such as browser type, device identifiers, IP address, pages viewed, and time stamps. 2. How we use information We use your data to: - Process and fulfill orders, including payment processing and delivery coordination. - Communicate with you about orders, promotions, and updates related to Crust & Flame Pizzeria services. - Improve our menu, website, and customer experience, including personalized recommendations. - Detect and prevent fraud, unauthorized access, and other security risks. - Comply with legal obligations and resolve disputes. 3. Cookies and tracking technologies We use cookies to improve site performance and provide a better user experience. You can manage your cookie preferences through your browser settings. Some cookies are essential for the operation of the site, while others help us understand user behavior and tailor content, including recommendations for meals and offers. If you disable cookies, some features may not function correctly. 4. Sharing and disclosure We may share your information with: - Service providers who help us operate the site, process orders, or perform analytics, under confidentiality obligations. - Third parties involved in delivering your order (couriers) or handling payments. - In response to lawful requests or to protect rights, property, or safety, or as required by applicable law. We do not sell your personal data to third parties for monetary gain. Your data may be transferred to jurisdictions outside your country, including where data protection laws differ. 5. Data retention We retain personal data for as long as necessary to provide our services and comply with legal obligations. This includes maintaining order history for customer support, marketing, and accounting purposes. When data is no longer required, we securely delete or anonymize it. 6. Data security We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to employees and contractors who need it to perform their duties and are bound by confidentiality obligations. Data is stored using industry-standard encryption where appropriate and secure storage practices. 7. Your rights and choices You may review, update, or delete personal data in your account where applicable. You can opt out of marketing communications at any time by following the unsubscribe link in emails or by contacting our support team. You may request a copy of your data or request data portability where available. If you believe your data has been mishandled, please contact us so we can investigate and resolve the issue. 8. Children's privacy Our site and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate steps to remove it from our systems. 9. Marketing and communications We may send promotional emails or messages about new menu items, discounts, or events. You can opt out of marketing communications at any time while still receiving essential service-related messages. We tailor content, including special offers, based on your past orders and preferences, while respecting your privacy choices. 10. International transfers Your information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ. We will take reasonable steps to ensure that your data receives an adequate level of protection in accordance with applicable laws. 11. How to contact us If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at +44 20 7946 0999 or via the contact options provided on silvercrestarchive.site. 12. Changes to this Policy We may update this Privacy Policy from time to time. We will notify you of material changes and provide an updated effective date. Your continued use of our services after the modification constitutes your acceptance of the revised policy. 13. Transactions and beverages When you place orders, we may present options for beverages. We offer a range of lemonades such as juice or lemonade to accompany meals, and no ic drinks are promoted or sold through our site. If a beverage option is displayed, it will be clearly labeled and include nutritional or ingredient information where available. This policy is tailored for a Pizzeria experience and reflects our commitment to protecting your privacy while delivering delicious meals. Any data you provide is used only as described and with your consent where required. Crust & Flame Pizzeria thanks you for trusting us with your information.